Profound AI FAQs
If you have questions about your Profound AI instance that is not answered here, please reach out to our Support Team!
Compatibility
Q: What is the minimum version of Profound UI that works with Profound AI?
A: Version 6.24.0 or newer is required.
Logging and Tiers
Q: Which tiers include logging?
A: Logging and the ai_chat.log file are available only for Business and Enterprise tiers.
Agent Domains
Q: Can I use the AI Agent on a different domain?
A: Yes! Although, there are some important details that should be kept in mind:
If you are using the Agent on a different domain and a different port, you will need to enable CORS for the Agent in the following two places:
The Deploy Agent dialog.
The enableCORS configuration setting.
If one domain is HTTPS, the other domain must also use HTTPS.
Model Access
Q: Do I need a paid LLM account to use Profound AI?
A: Usually, yes. Most large language models require a paid account to connect with Profound AI.
Troubleshooting
Q: My Agent isn’t working in the IDE. What should I do?
A: Upgrade to version 7.13.0 or newer — older versions contain a known bug that affects IDE Agent functionality.
Knowledge Documents
Q: I get an error when uploading Knowledge Documents.
A: Ensure you’re using a model with the “assistants” API endpoint (e.g., OpenAI).
This does not work with the “completion” endpoint, and the assistants endpoint is not yet available on Azure OpenAI (as of mid-2025).